---
title: "Mobile app cannot open image attachments"
url: "https://demo.myforumcat.com/q/22/mobile-app-cannot-open-image-attachments"
forum: "Demo"
question_number: 22
category: "General"
tags: ["API Keys", "Notifications"]
status: "open"
solved: false
votes: 26
replies: 3
views: 121
asked_at: "2026-05-26T20:36:54.013Z"
updated_at: "2026-09-18T23:15:20.303Z"
---

# Mobile app cannot open image attachments

Asked by Jane Cooper on 2026-05-26 · 26 votes

Tapping an attached screenshot in the mobile app just spins forever, while the same file opens fine on desktop.

## 3 replies

### Reply 1

meow (Owner) · 2026-05-27 · 3 votes

This is a known bug in the mobile web view file viewer, desktop is unaffected. Working on a fix; in the meantime the attachment can be opened by long pressing and choosing open in browser.

### Reply 2

Laura Simmons · 2026-05-27 · 1 vote · In reply to Reply 1

The open in browser trick worked for me on Android too, thanks for the tip.

### Reply 3

Peter Novak · 2026-05-28 · 1 vote

Same workaround worked for me on Android, thanks.