---
title: "Timeouts when uploading large attachments"
url: "https://demo.myforumcat.com/q/25/timeouts-when-uploading-large-attachments"
forum: "Demo"
question_number: 25
category: "General"
tags: ["Localization", "Mobile", "SSO"]
status: "solved"
solved: true
votes: 7
replies: 5
views: 365
asked_at: "2026-05-29T03:01:32.944Z"
updated_at: "2026-09-18T23:15:39.298Z"
---

# Timeouts when uploading large attachments

Asked by Ravi Patel on 2026-05-29 · 7 votes

Files over about twenty megabytes consistently time out during upload. Is there a hard size limit we should design around?

## 5 replies

### Reply 1

meow (Owner) · 2026-05-29 · 4 votes

The hard limit is 25MB per file today. Anything larger times out rather than being rejected cleanly, which we should fix, but the limit itself is not changing in the near term.

### Reply 2 (marked as the solution)

Marcus Lee · 2026-05-29 · 6 votes

Compressing screenshots before uploading got us well under the limit without losing much quality, an image editor export at 80 percent quality is usually enough.

### Reply 3

Tom Whitfield · 2026-05-29 · 1 vote

Compressing before upload got us under the limit too, barely any visible quality loss.

### Reply 4

Sam Rivera (Agent) · 2026-05-29 · 2 votes

We are also looking at raising the hard limit itself, no timeline yet but it is on the list separate from the timeout bug.

### Reply 5

Tom Whitfield · 2026-05-30 · 1 vote

Compression got us under the limit too, barely noticeable quality difference for a support screenshot.