---
title: "Handling a right to be forgotten request"
url: "https://demo.myforumcat.com/q/36/handling-a-right-to-be-forgotten-request"
forum: "Demo"
question_number: 36
category: "Billing"
tags: ["Export"]
status: "open"
solved: false
votes: 4
replies: 5
views: 70
asked_at: "2026-06-14T20:51:56.653Z"
updated_at: "2026-09-18T23:17:04.853Z"
---

# Handling a right to be forgotten request

Asked by Margaret Doyle on 2026-06-14 · 4 votes

A user in the EU asked us to delete their account and all associated content. What is the correct workflow on our end?

## 5 replies

### Reply 1

meow (Owner) · 2026-06-14 · 5 votes

Settings → Team has an Anonymize action on a member row. It scrubs their profile fields and email while keeping their questions and answers attributed to a generic deleted account so the thread stays intact.

### Reply 2

Elena Marsh (Agent) · 2026-06-16 · 3 votes

Ran through this exact flow with a customer last month, works cleanly and the thread stays readable afterward.

### Reply 3

Tom Whitfield · 2026-06-16 · 2 votes

Used the anonymize action for a similar request, worked cleanly and kept the thread readable.

### Reply 4

Kai Tanaka · 2026-06-17 · 1 vote

Good to know the content stays intact, was worried it would delete whole threads.

### Reply 5

Elena Marsh (Agent) · 2026-06-18 · 2 votes

This is also documented in our data handling page now for anyone who needs to point a customer at it.