---
title: "Zendesk integration for escalations"
url: "https://demo.myforumcat.com/q/41/zendesk-integration-for-escalations"
forum: "Demo"
question_number: 41
category: "Billing"
tags: ["Performance", "SSO"]
status: "open"
solved: false
votes: 39
replies: 3
views: 611
asked_at: "2026-06-21T03:18:01.337Z"
updated_at: "2026-09-18T23:16:15.371Z"
---

# Zendesk integration for escalations

Asked by Ravi Patel on 2026-06-21 · 39 votes

When a question is marked urgent we would like it to automatically create a Zendesk ticket. Is there an existing connector for that?

## 3 replies

### Reply 1

Sam Rivera (Agent) · 2026-06-21 · 2 votes

We do not have a native Zendesk connector today. The webhook event for a question marked urgent is available though, so a Zendesk-side webhook listener can create the ticket on your end without waiting on us to build the integration.

### Reply 2

Kai Tanaka · 2026-06-21 · 2 votes · In reply to Reply 1

Built a small relay like this for our own case, happy to share the Zendesk-side config if useful.

### Reply 3

Margaret Doyle · 2026-06-21 · 1 vote

Built a similar relay for our own Zendesk setup, works well.