---
title: "Analytics view count does not match our own tracking"
url: "https://demo.myforumcat.com/q/48/analytics-view-count-does-not-match-our-own-tracking"
forum: "Demo"
question_number: 48
category: "General"
tags: ["Rate Limits"]
status: "solved"
solved: true
votes: 8
replies: 6
views: 2209
asked_at: "2026-06-29T20:54:55.213Z"
updated_at: "2026-09-18T23:15:59.098Z"
---

# Analytics view count does not match our own tracking

Asked by Marcus Lee on 2026-06-29 · 8 votes

The view count shown in analytics is consistently lower than what we track separately. Could there be de duplication happening on your side?

## 6 replies

### Reply 1 (marked as the solution)

meow (Owner) · 2026-06-29 · 5 votes

We deduplicate views per session per hour so a visitor refreshing the same question repeatedly only counts once, that is almost certainly the gap between our number and raw tracking that counts every request.

### Reply 2

Marcus Lee · 2026-06-30 · 1 vote

That matches what we saw, the numbers lined up once we deduped our own tracking the same way.

### Reply 3

Peter Novak · 2026-07-01 · 1 vote

Explains a gap we saw too, good to have the dedup window confirmed.

### Reply 4

Margaret Doyle · 2026-07-01 · 1 vote · In reply to Reply 1

Is the one-hour session window configurable, or fixed?

### Reply 5

meow (Owner) · 2026-07-02 · 2 votes · In reply to Reply 4

Fixed at one hour today, not configurable per tenant. Open to revisiting if it causes a real problem for someone reporting.

### Reply 6

Peter Novak · 2026-07-03 · 1 vote

Appreciate the clear one hour number, matches a discrepancy we had been trying to explain to our own stakeholders.