---
title: "How the response time metric is calculated"
url: "https://demo.myforumcat.com/q/50/how-the-response-time-metric-is-calculated"
forum: "Demo"
question_number: 50
category: "General"
tags: ["Localization"]
status: "open"
solved: false
votes: 22
replies: 3
views: 2434
asked_at: "2026-06-30T12:34:14.419Z"
updated_at: "2026-09-18T23:17:42.939Z"
---

# How the response time metric is calculated

Asked by Jane Cooper on 2026-06-30 · 22 votes

Is the average response time in analytics measured from question creation to the first answer, or to the accepted answer?

## 3 replies

### Reply 1

meow (Owner) · 2026-06-30 · 4 votes

It is measured from question creation to the first answer of any kind, not specifically the accepted one. A question that gets a quick reply but takes days to be marked solved still counts as a fast response.

### Reply 2

Tom Whitfield · 2026-07-01 · 1 vote

That explains a discrepancy we saw, thought it was measuring to acceptance.

### Reply 3

Mei Lin · 2026-07-01 · 1 vote

Good clarification, explains a number we could not quite reconcile.