---
title: "Retry schedule after a failed payment"
url: "https://demo.myforumcat.com/q/65/retry-schedule-after-a-failed-payment"
forum: "Demo"
question_number: 65
category: "General"
tags: ["Security", "API"]
status: "solved"
solved: true
votes: 7
replies: 5
views: 507
asked_at: "2026-07-08T18:18:57.509Z"
updated_at: "2026-09-18T23:16:14.254Z"
---

# Retry schedule after a failed payment

Asked by Margaret Doyle on 2026-07-08 · 7 votes

Our card was declined this cycle due to a bank error. How many times will you retry before the workspace gets suspended?

## 5 replies

### Reply 1 (marked as the solution)

meow (Owner) · 2026-07-08 · 5 votes

Three retry attempts spread over seven days. If all three fail the workspace moves to past due and staff get an email at each attempt, so there is warning before anything is suspended.

### Reply 2

Jane Cooper · 2026-07-09 · 1 vote

Ours recovered on the second retry after we updated the card, the emails made it easy to catch before anything lapsed.

### Reply 3

Kai Tanaka · 2026-07-09 · 1 vote

The retry emails gave us enough warning to catch it before suspension too.

### Reply 4

Daniel Brooks (Admin) · 2026-07-10 · 2 votes

Worth double checking your billing contact email is current, that is where these retry notices go.

### Reply 5

Kai Tanaka · 2026-07-11 · 1 vote

The retry emails are what saved us, caught it on the first attempt notice.