---
title: "Uptime SLA for paid plans"
url: "https://demo.myforumcat.com/q/92/uptime-sla-for-paid-plans"
forum: "Demo"
question_number: 92
category: "General"
tags: ["Onboarding"]
status: "solved"
solved: true
votes: 36
replies: 5
views: 431
asked_at: "2026-07-25T04:12:04.055Z"
updated_at: "2026-09-18T22:20:19.441Z"
---

# Uptime SLA for paid plans

Asked by Laura Simmons on 2026-07-25 · 36 votes

Does the paid plan come with a documented uptime SLA, or is that only available on an enterprise tier?

## 5 replies

### Reply 1

Sam Rivera (Agent) · 2026-07-25 · 2 votes

No formal SLA published yet, uptime has been strong in practice but nothing contractual today.

### Reply 2

Mei Lin · 2026-07-25 · 1 vote

Would like to see this for our own compliance paperwork, currently just pointing at the status page history.

### Reply 3

Hannah Wright · 2026-07-25 · 1 vote

Same request here, our procurement team keeps asking.

### Reply 4 (marked as the solution)

meow (Owner) · 2026-07-25 · 6 votes

No formal contractual SLA on paid plans today, our actual uptime has been well above 99.9 percent, happy to share the raw numbers from the status page if that helps your procurement paperwork.

### Reply 5

Chloe Bennett · 2026-07-26 · 1 vote · In reply to Reply 4

This would help us close out a vendor review, following the thread.