---
title: "Importing questions from a previous help desk"
url: "https://demo.myforumcat.com/q/96/importing-questions-from-a-previous-help-desk"
forum: "Demo"
question_number: 96
category: "Billing"
tags: ["Custom Domains"]
status: "solved"
solved: true
votes: 24
replies: 7
views: 2649
asked_at: "2026-07-25T19:45:17.969Z"
updated_at: "2026-09-18T22:19:33.215Z"
---

# Importing questions from a previous help desk

Asked by Mei Lin on 2026-07-25 · 24 votes

We are migrating off our old ticketing tool and have a few thousand historical question and answer pairs. Is there a bulk import endpoint?

## 7 replies

### Reply 1

meow (Owner) · 2026-07-25 · 3 votes

No bulk import endpoint yet. For a one-off migration like this, email support with your export file and we can do it for you directly rather than you scripting against the API.

### Reply 2

Jane Cooper · 2026-07-26 · 1 vote

We went this route too, took them about two days to get a few thousand rows in.

### Reply 3 (marked as the solution)

Daniel Brooks (Admin) · 2026-07-26 · 6 votes

Ran a few of these one-off imports personally. If you send your export file to support we will map it in for you the same way, usually turned around within two business days.

### Reply 4

Tom Whitfield · 2026-07-26 · 1 vote · In reply to Reply 3

Can confirm the turnaround, ours took about a day and a half.

### Reply 5

Hannah Wright · 2026-07-26 · 1 vote

Ours went smoothly too, would recommend cleaning up your export file before sending it over, saved a round trip for us.

### Reply 6

Kai Tanaka · 2026-07-26 · 1 vote

Good to know support handles the mapping, was dreading doing this by hand.

### Reply 7

Elena Marsh (Agent) · 2026-07-26 · 2 votes

For anyone with a really large export (tens of thousands of rows), give us a heads up in advance so we can schedule it outside business hours.