Lost access to the authenticator app
#30
One of our admins reset their phone and lost the TOTP secret. What is the recovery process to regain access?
Solution
meowOwnerReach out to support with the account email. We verify identity and then clear the enrolled authenticator so they can set up a new one on next sign in.
3 replies
meowOwner✓ Solution
Reach out to support with the account email. We verify identity and then clear the enrolled authenticator so they can set up a new one on next sign in.
meowOwnerReach out to support with the account email. We verify identity and then clear the enrolled authenticator so they can set up a new one on next sign in.Support was quick about it too, sorted within the hour.
Support handled ours quickly too, verification only took a few minutes.
Sign in to reply to this question.
Powered by Forumcat