Kai Tanaka

Importing questions from a previous help desk

Good to know support handles the mapping, was dreading doing this by hand.

Official client libraries for Python and Node

Generated ours in about twenty minutes following the suggestion here, works well.

Mapping custom fields during import

Would still be nice to have this built into the importer directly, but the workaround is fine.

Rate limit headers missing from API responses

Looking forward to this, currently guessing at our remaining quota.

A brief outage earlier today

Same, saw a handful of 502s around that time, cleared up on its own.

Color contrast on the solved badge

Ran an automated contrast checker against it, passes AA now.

Date formatting does not respect European locales

Same here, had a support ticket about this just last week.

Reply notifications do not group by thread

A middle ground could be one email per thread per hour instead of a full daily digest, some replies are time sensitive for us.

Reordering categories in the sidebar

Same, drag and drop was smooth once I found the handle.

Custom CSS support for the portal

Same request from us, mostly just want to tweak the font.

Injecting a custom analytics script

Dropped our Plausible snippet in there, took effect immediately without a deploy.

Do public visitors need an account to read answers

Can confirm, read for a long time before ever signing up myself.

Google sign in fails with a redirect URI mismatch

Took about a day for ours to get added too, matches what is described above.

Retry schedule after a failed payment

The retry emails are what saved us, caught it on the first attempt notice.

Retry schedule after a failed payment

The retry emails gave us enough warning to catch it before suspension too.

Prorated credit when downgrading mid cycle

Confirmed, no proration since Basic is one time, matches what we experienced.

A custom role between agent and admin✓ Solution

We just gave our support lead the agent role plus manually walked them through category and tag changes as owner when needed, works as a stopgap.

Restricting search to a single category

That category dropdown saved me from writing an awkward search query.

Search does not find questions by tag name alone

Confirmed working now after the fix, searching a tag name surfaces the right results.

Zendesk integration for escalations

Built a small relay like this for our own case, happy to share the Zendesk-side config if useful.

Handling a right to be forgotten request

Good to know the content stays intact, was worried it would delete whole threads.

Two factor authentication for staff accounts

Set this up for our two admins last week, took only a couple minutes.

Lost access to the authenticator app

Support handled ours quickly too, verification only took a few minutes.

Slow search results on large tenants

Ours got noticeably faster after the reindex too, took about a day to kick in.

Dashboard feels sluggish past ten thousand questions

Filtering by category first is the move for us too, cut load time noticeably.

API rate limit errors on bulk imports

Chunking helped us too, though we ended up going a bit smaller, batches of 25, to stay well under the limit with headroom.

Rotate an API key without downtime

This worked exactly as described for our rotation last month.