Zendesk integration for escalations
#41
When a question is marked urgent we would like it to automatically create a Zendesk ticket. Is there an existing connector for that?
3 replies
Sam RiveraAgentWe do not have a native Zendesk connector today. The webhook event for a question marked urgent is available though, so a Zendesk-side webhook listener can create the ticket on your end without waiting on us to build the integration.
Sam RiveraAgentWe do not have a native Zendesk connector today. The webhook event for a question marked urgent is available though, so a Zendesk-side webhook listener can create the ticket on your end without waiting on us to build the integration.Built a small relay like this for our own case, happy to share the Zendesk-side config if useful.
Built a similar relay for our own Zendesk setup, works well.
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