Using a subdomain and a custom domain together

Question

We would like the default forumcat subdomain to keep working as a fallback even after our custom domain goes live.

Demo Team · Answer

Yes, your forumcat subdomain stays active permanently as a fallback even after a custom domain goes live, both resolve to the same portal.

Laura Simmons · Answer

Handy to know, we kept sharing the subdomain link internally even after the custom domain went live.

Mei Lin · Answer

Confirmed, our team still uses the subdomain link internally out of habit even with the custom domain live.

Rebecca Stone · Answer

Good to know it never goes away, was worried about breaking old bookmarks.

Demo Team · Answer

Right, the subdomain is a permanent fallback by design, not just during the transition.