Mei Lin

MCP server authentication for an internal agent

Appreciate the clarification on scopes carrying over, that was not obvious from the docs.

Separate rate limits for read and write endpoints

Would still like this split eventually but understand it is not urgent for most tenants.

Separate rate limits for read and write endpoints

Would still like to see them split eventually, our read traffic is much higher than writes.

Right to left language support

Understandable that it is a bigger project, appreciate the honest answer.

A brief outage earlier today

Appreciate the fast writeup, made it easy to close out our own internal incident ticket.

French language support for the portal

Same request from a few of our Montreal based customers.

Uptime SLA for paid plans

Would like to see this for our own compliance paperwork, currently just pointing at the status page history.

Custom CSS support for the portal

Same request, the accent color picker only gets us so far.

Reordering categories in the sidebar

Confirmed working on Safari too, in case anyone else was worried.

Google sign in fails with a redirect URI mismatch

Ours got added within a few hours actually, seems to depend on how busy support is that day.

Seat limits on the Basic plan

Good to have this confirmed, we were about to hold off adding a teammate.

Bulk inviting team members✓ Solution

We just split the list and had two admins send invites in parallel, twelve took about ten minutes total.

Maximum number of tags allowed per question

Ran into the silent four tag drop too, glad it is a known limitation and not just us.

Search does not find questions by tag name alone

Confirmed, searching a tag name surfaces the right questions for us now.

How the response time metric is calculated

Good clarification, explains a number we could not quite reconcile.

Using a subdomain and a custom domain together

Confirmed, our team still uses the subdomain link internally out of habit even with the custom domain live.

Feature request: internal notes on questions

Great to see this land, using it for internal escalation notes already.

Slow search results on large tenants✓ Solution

Reached out and got our tenant reindexed manually, went from several seconds down to under a second.

SSO login loops back to the sign in page

Turned out to be clock skew on our IdP side too, syncing NTP fixed it.