Handling a right to be forgotten request
#36
A user in the EU asked us to delete their account and all associated content. What is the correct workflow on our end?
A user in the EU asked us to delete their account and all associated content. What is the correct workflow on our end?
Settings → Team has an Anonymize action on a member row. It scrubs their profile fields and email while keeping their questions and answers attributed to a generic deleted account so the thread stays intact.
Ran through this exact flow with a customer last month, works cleanly and the thread stays readable afterward.
Used the anonymize action for a similar request, worked cleanly and kept the thread readable.
Good to know the content stays intact, was worried it would delete whole threads.
This is also documented in our data handling page now for anyone who needs to point a customer at it.
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