Tom Whitfield

Testing webhooks without a public endpoint

This thread saved me a lot of guessing, thanks all.

Import tool does not preserve original timestamps

Following for the same reason, we have a second migration planned for next quarter.

OpenAPI spec is missing the tag endpoints

Regenerated our client off the updated spec, tag creation works as expected.

Date formatting does not respect European locales

Following this one too, would help our UK team a lot.

Screen reader does not announce new answers

Confirmed working with NVDA on Windows too.

Importing questions from a previous help desk

Can confirm the turnaround, ours took about a day and a half.

Mapping custom fields during import

Would be nice to have this built in eventually, but the tag workaround got us unblocked.

Color contrast on the solved badge

The updated badge reads clearly now in dark mode for me too.

Concurrent sessions across multiple devices

Same here, laptop and phone both stay signed in independently.

Session length before re authentication

Thirty days matches what we have observed, seems to renew fine as long as we keep using it.

Google sign in fails with a redirect URI mismatch

Does this need to be redone if we rotate our OAuth client secret later?

Updating invoices after a company rebrand✓ Solution

Kept a separate folder of pre-rebrand invoices for our accountant exactly like this, worked out fine for our audit.

Invoice date does not match the charge date

Glad it is not a billing error, had a minor panic moment.

How the response time metric is calculated

That explains a discrepancy we saw, thought it was measuring to acceptance.

Handling a right to be forgotten request

Used the anonymize action for a similar request, worked cleanly and kept the thread readable.

Data retention policy for closed questions

Confirmed, our closed questions from a year ago are all still there.

Exporting the audit log for our auditor

This export saved us a ton of manual work during our last review.

Timeouts when uploading large attachments

Compression got us under the limit too, barely noticeable quality difference for a support screenshot.

Timeouts when uploading large attachments

Compressing before upload got us under the limit too, barely any visible quality loss.

Do webhooks fire once per bulk update

Batched events would be a big improvement for anyone syncing at real volume.