Elena Marsh

Official client libraries for Python and Node

Noted as continued interest, added another data point to the official SDK conversation.

Mapping custom fields during import

Noted as a real request, added it to the import tool backlog alongside the timestamp preservation issue above.

Importing questions from a previous help desk

For anyone with a really large export (tens of thousands of rows), give us a heads up in advance so we can schedule it outside business hours.

Webhook endpoint validation is too strict

To be clear this only applies to registration, an already-registered endpoint whose cert later expires will just start failing deliveries, worth monitoring separately.

Color contrast on the solved badge

Added a regression test for this specific contrast pair so it cannot silently regress again.

Testing webhooks without a public endpoint

Just a reminder to swap the webhook URL back to your real endpoint once testing is done, a stale tunnel URL will start silently failing once the tunnel closes.

Advance notice for scheduled maintenance✓ Solution

Standard window is 48 hours advance notice via the status page and email to every workspace owner, longer for anything expected to cause real downtime.

Rate limit headers missing from API responses

Shipped this in the release right after the thread, should be live on every response now.

Right to left language support

No RTL layout support today, the portal assumes left to right throughout. It is a bigger lift than a locale string swap since it touches layout direction everywhere.

A brief outage earlier today✓ Solution

Confirming from the infra side, the flap lasted about nine minutes total and every request either succeeded or safely retried, no data loss on our end.

Color contrast on the solved badge

Good catch, we are adding a contrast check to the design review checklist so this does not slip through again.

Voting appears to allow the same user twice

The debounce fix has been out for a couple weeks now with no repeat reports, looks resolved.

Injecting a custom analytics script✓ Solution

Settings → Branding → Custom Scripts, dashboard owners only for security since it is arbitrary script injection. It only runs on portal pages, not the dashboard itself.

Concurrent sessions across multiple devices

Right, sessions are per device on purpose, no single-session enforcement today.

Adding a backup payment method

Still logging this as a real feature request for multiple cards, will update if it gets scheduled.

Adding a backup payment method

Multiple cards on file is a reasonable ask, added it to the list for the billing rework.

Transferring ownership to another teammate

Worth noting billing stays tied to the same Stripe customer through a transfer, nothing to redo there.

Permissions granted to the agent role

This is documented now in the updated permissions page, linking here for anyone who finds this thread first.

Updating invoices after a company rebrand

Legal name updates go under Billing → Company details, future invoices only, past ones stay locked as issued. If you need the old invoices reissued for your records, let support know and we can regenerate copies with a note.

Permissions granted to the agent role

Updated the permissions doc to spell this out more clearly, thanks for flagging the gap.

Search does not find questions by tag name alone

Glad this landed, tag search was one of the more requested search improvements.

Zapier trigger for solved questions

Glad to see this getting used, more Zapier triggers are on the list if there is demand.

Integration with Slack for new question alerts

Native Slack integration is on our medium-term roadmap, this thread is helpful signal for prioritizing it.

Handling a right to be forgotten request

This is also documented in our data handling page now for anyone who needs to point a customer at it.

Handling a right to be forgotten request

Ran through this exact flow with a customer last month, works cleanly and the thread stays readable afterward.

Mobile push notifications arrive late

If a specific notification type is time sensitive for you, tell us which one and we can look at bumping its delivery priority individually.

SCIM provisioning support✓ Solution

Still not shipped, but it has moved up the roadmap given how often this comes up, particularly for larger customers with an existing Okta setup.

Do webhooks fire once per bulk update

Still an active request, no committed date, but it has not been forgotten.