Retry schedule after a failed payment
#65
Our card was declined this cycle due to a bank error. How many times will you retry before the workspace gets suspended?
Solution
meowOwnerThree retry attempts spread over seven days. If all three fail the workspace moves to past due and staff get an email at each attempt, so there is warning before anything is suspended.
5 replies
meowOwner✓ Solution
Three retry attempts spread over seven days. If all three fail the workspace moves to past due and staff get an email at each attempt, so there is warning before anything is suspended.
Ours recovered on the second retry after we updated the card, the emails made it easy to catch before anything lapsed.
The retry emails gave us enough warning to catch it before suspension too.
Daniel BrooksAdminWorth double checking your billing contact email is current, that is where these retry notices go.
The retry emails are what saved us, caught it on the first attempt notice.
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