Jane Cooper

Testing webhooks without a public endpoint

ngrok worked great for us for exactly this, the free tier was plenty for testing.

Importing questions from a previous help desk

We went this route too, took them about two days to get a few thousand rows in.

Voting appears to allow the same user twice✓ Solution

That lines up, ours settled back to the correct count after a refresh, so it really was just a display blip and not a real double vote.

Favicon still shows the default icon

Also worth a hard refresh after uploading, browsers cache favicons pretty aggressively.

Uploading a custom logo for the portal header✓ Solution

Found it under Settings → Branding → Logo, took me a minute to spot since it is a separate upload from the favicon.

Revoking access for an offboarded employee

Worth also rotating any API keys they had access to at the same time, removal does not touch keys separately.

Retry schedule after a failed payment

Ours recovered on the second retry after we updated the card, the emails made it easy to catch before anything lapsed.

Bulk assigning tags to existing questions

Wrote a quick script against exactly that, happy to share it if useful.

Restricting search to a single category✓ Solution

There is a category dropdown right next to the search bar on the portal, picking Billing there scopes results to just that category without needing any special syntax.

Integration with Slack for new question alerts✓ Solution

Built exactly that with a tiny Cloudflare Worker sitting between the two webhooks, maybe an hour of work, works great.

Custom domain SSL certificate not renewing

Good to know this is not something we need to watch manually going forward.

Dashboard feels sluggish past ten thousand questions✓ Solution

Filtering by category and status before scrolling helped us a lot, the unfiltered all-questions view is what gets slow, not the filtered ones.

Mobile push notifications arrive late

Same delay on Android for us, figured it was just how push works.

Replay a webhook that failed to deliver

Good to know, I was about to write a script to replay these manually.

API rate limit errors on bulk imports

One more thing, does the raised limit apply permanently or just for the one migration?

API rate limit errors on bulk imports

Chunking into 50s fixed it for us too, thanks for the tip.

How do I export my data?

Worked perfectly, thanks!

Does the invoice show our VAT number?

You can add it under Billing → Tax details, it shows up on the next invoice.