Hannah Wright

Testing webhooks without a public endpoint

Appreciate the reminder about swapping the URL back, almost forgot on my first try.

Importing questions from a previous help desk

Ours went smoothly too, would recommend cleaning up your export file before sending it over, saved a round trip for us.

Webhook endpoint validation is too strict

Switched our internal testing to a tunnel like suggested, works fine now.

Mapping custom fields during import

Same approach worked for us, scripted the tag assignment after the fact.

Date formatting does not respect European locales

This trips up our European customers constantly, would love to see it fixed.

Uptime SLA for paid plans

Same request here, our procurement team keeps asking.

Reply notifications do not group by thread

Would still prefer proper thread grouping eventually, but the digest helps.

Screen reader does not announce new answers

Tested with VoiceOver after the fix, works well now, thank you.

Reply notifications do not group by thread

This would help a lot, some of our busier threads flood the inbox.

Favicon still shows the default icon

Also ran into this, the separate favicon field is easy to miss on first pass.

Pinning more than one announcement at a time

Same approach here, one combined pinned post covers our needs fine.

Public profile URL format

Can also confirm, my profile link kept working after I changed my display name.

Seat limits on the Basic plan

Good to know, we were holding off adding teammates over this exact worry.

Revoking access for an offboarded employee

Does removing them also pull their name off answers they already posted?

Do public visitors need an account to read answers

Same experience, browsed for weeks before ever signing up.

Adding a backup payment method

Updated ours ahead of expiry as suggested, painless.

A custom role between agent and admin

Same workaround here, giving our lead the agent role and handling the rest manually.

Renaming a tag without breaking old links

Renamed ours from "bugs" to "known issues" with no broken links, matches what is described here.

Letting members unsubscribe from all notifications

Same question came up for us, glad to have a clear answer to point to.

Exporting the audit log for our auditor

This export made our last compliance review painless.

Retention window for the audit log

Good to know, matches what we needed for our own retention policy.

Lost access to the authenticator app

Support was quick about it too, sorted within the hour.

Scheduling recurring exports

Would use this constantly, currently just remembering to trigger it manually every week.

Replay a webhook that failed to deliver

The delivery log retention has saved us a couple times when debugging a flaky partner integration.