Backup codes for two factor auth

Question

Do you provide backup codes when we enable two factor authentication, in case the authenticator app becomes unavailable?

Demo Team · Accepted Answer

Yes, ten single-use backup codes are shown once right after you enroll in two factor authentication. Worth saving them somewhere safe immediately, we cannot show them again after that screen.

Rebecca Stone · Answer

Saved mine to a password manager right away, good call flagging that they only show once.

Demo Team · Answer

Worth repeating: the codes are single use, once you burn through all ten reach out to support for a fresh batch rather than reusing an old one.

Margaret Doyle · Answer

Saved mine in our password manager right away per this advice.

Peter Novak · Answer

Good reminder, almost skipped saving them.

Backup codes for two factor auth

Solution

5 replies