Marcus Lee
Member since 4/7/2026
- Separate rate limits for read and write endpoints12 votes
- Mapping custom fields during import38 votes
- Import tool does not preserve original timestamps31 votes
- Color contrast on the solved badge1 vote
- Reordering categories in the sidebar32 votes
- Custom CSS support for the portal11 votes
- Concurrent sessions across multiple devices30 votes
- Updating invoices after a company rebrand40 votes
- Search does not find questions by tag name alone29 votes
- Analytics view count does not match our own tracking8 votes
- Feature request: internal notes on questions28 votes
- Feature request: merge duplicate questions21 votes
- Do webhooks fire once per bulk update36 votes
- Webhook signature verification keeps failing29 votes
- Is there a dark mode?22 votes
- Does the invoice show our VAT number?6 votes
A brief outage earlier today
Saw it too around the same time, good to have it confirmed here.
Favicon still shows the default icon
Yep that was it, I only ever touched the logo field, missed the favicon one entirely.
Public profile URL format✓ Solution
Can confirm, I renamed myself last month and my old bookmarked profile link still works fine.
Concurrent sessions across multiple devices✓ Solution
Yeah, I stay signed in on my laptop and phone at the same time without any issue, logging in on one never kicked the other out for me.
Google sign in fails with a redirect URI mismatch
Ran into this too, took about a day after asking support to add ours before it started working.
Do public visitors need an account to read answers✓ Solution
I read this forum for months before ever making an account, reading is completely open, you only need to sign in to post a question or vote.
Permissions granted to the agent role
Matches what I ran into as an agent, could edit my own stuff but got a permission error on a teammate answer.
Analytics view count does not match our own tracking
That matches what we saw, the numbers lined up once we deduped our own tracking the same way.
Custom domain SSL certificate not renewing
Do we need to do anything if it happens again on a different domain we add later?
Custom domain SSL certificate not renewing
Re-verifying fixed it for us too, the warning cleared within about an hour.
Timeouts when uploading large attachments✓ Solution
Compressing screenshots before uploading got us well under the limit without losing much quality, an image editor export at 80 percent quality is usually enough.
Dashboard feels sluggish past ten thousand questions
Bookmarking the filtered URL saves having to reapply the filters every time too.
Do webhooks fire once per bulk update
We handle this by debouncing on our end: buffer the incoming events for a couple seconds and process them as one batch.
API rate limit errors on bulk imports
We ended up just queuing the import overnight when traffic is low, works fine as a stopgap.
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